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New Education Payment Portal – current parent/carer email address form Apr 21 – please click on link below and complete


New Education Payment Portal – Cwmbran High

Dear parent/carer

We are pleased to inform you that a new Education Payment Portal will soon be available in your child’s school.

We know there has been a lot of frustration with the current payment system, which is one of the many reasons we are launching a new system whereby each school will have their own portal.

Your school is going to be taking part in trialling the new system, and we will be asking parents for feedback.

Benefits of the new system

There are many benefits of the new system, which we believe parents will find useful such as:

  • You will be able to pay securely using any mobile device, laptop, or PC for all activities your child undertakes in school
  • You will be able to see a dashboard for your child which shows information such as their school meal catering balance, lists of booked school trips and more
  • You will be able to see your child’s school meal account which includes information such as balances, payments, and meals purchased history
  • You will be able to set up an auto top-up for school meals, so your catering balance always stays in credit
  • You will be able to give online consent for your child to go on trips and undertake activities

Important information

The new system will be going live on Monday 24th May and all existing catering balances will move over to the new system. To view your balance and pay, you will have to register with the new system.

The school will be removed from the current Torfaen E-store online payments service at midday on Thursday 20th May. Please ensure that you have made sufficient payment by this time to credit your child’s account as payments cannot be made on Friday 21st May and you will be unable to make payments on the new system until you have registered during week commencing 24th May.

Free School Meals

If your child is entitled to free school meals you are not required to register on the new system, they will continue to receive their meal at school. However, you may like to register and use the new portal to view your child’s meal choices and/or to top-up their catering account to purchase additional items.

Register your details

Once the new system is up and running you will receive an email from the school or a letter (if they don’t hold your email address) inviting you to register on the Education Payment Portal for your child.

The email will come from Please don’t worry, this is a genuine email, “Civica” is the company we are working with on the technology, so it is safe to open the email. Once you have registered your details and linked your child using the verification code, you are ready to use the new payment system.

 Find out more

To find out more about the benefits of the new system and how to register please visit the council’s dedicated webpage

If you have any other questions, please email

Yours faithfully,

Schools Cashless Project Team


Cashless Catering – Online payments – A step by step guide on making online payments
Please click on link below to view.

Please click on link below to read the latest letter regarding Cashless Catering Debt.

Cashless Catering – Debt Policy Feb 19